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Support for yourCordless Stick Vacuum Cleaner

Cleaning performance is reduced (Duoflex)

The cleaning performance of the vacuum cleaner is reduced (Duoflex). The battery life is decreasing.

The dust container is full.

Activating the ComfortClean self-cleaning function

Always run the interim cleaning function for the fine dust filter before emptying the dust container. You should also run it whenever the suction power begins to drop. This enables the vacuum cleaner to achieve the very best cleaning performance again right away.

Turn the screw cap 3 times by 180°.
When turning the cap, you will hear a noise, which is a normal part of how the ComfortClean self-cleaning function works.

Emptying the dust container

Empty the dust container at the latest when the dust has reached the Max. marking on the dust container.

Hold the dust container close to the trash can so that as little dust billows out as possible.

Press the release button on the bottom of the dust container.

The flap will open and the dust will fall out.

Close the dust container flap, making sure it clicks into place.

The dust container/prefilter is dirty.

Cleaning the dust container and prefilter

Clean the dust container and prefilter as required.

Risk of damage caused by incorrect cleaning.

The prefilter can become damaged and be less effective as a result.

Do not clean the prefilter with water. Do not use pointed or sharp-edged objects for cleaning.

Empty the dust container over a trash can.

Remove the prefilter by pulling it downward.

Clean the dust container and prefilter with a dry cloth or with the cleaning tool which is located on the side of the PowerUnit.

Reinsert the cleaned prefilter into the cleaned dust container as far as it will go.

Close the dust container flap, making sure it clicks into place.

The fine dust filter is dirty.

Activating the ComfortClean self-cleaning function

Start an interim cleaning of the fine dust filter.

Turn the screw cap 3 times by 180°.
When turning the cap, you will hear a noise, which is a normal part of how the ComfortClean self-cleaning function works.

Cleaning the fine dust filter

Risk of damage caused by incorrect cleaning.

The fine dust filter can become damaged and be less effective as a result.

Do not clean the fine dust filter with water and avoid cleaning the inside. Do not use pointed or sharp-edged objects for cleaning. Do not brush the fine dust filter (not even with the cleaning tool supplied).

Clean the fine dust filter thoroughly at least once every 3 months outside the PowerUnit.

Press both release buttons at the side of the fine dust filter lid and remove the fine dust filter by pulling it upward and out of the PowerUnit.

Hold the fine dust filter over a trash can.

Take hold of the black section of the fine dust filter underneath the screw cap and turn the screw cap 10 times through 180°.
When turning the cap, you will hear a noise, which is a normal part of how the ComfortClean self-cleaning function works.

Empty the fine dust filter by carefully tapping the lower edge.

Turn the fine dust filter slightly while you do this to free the dirt from all of the crevices.

Reinsert the cleaned fine dust filter into the PowerUnit, making sure it clicks into position.

To continue achieving the best possible cleaning results, replace the fine dust filter (HXFDF 20) with a new one after approx. 3 years.

The electrobrush is dirty/blocked.

Risk of injury caused by rotating roller brush.

You can injure yourself on the rotating roller brush.

Switch the vacuum cleaner off before dealing with any problems. Use the On/Off switch on the Comfort handle to do this.

Clean the electrobrush.

Disconnect the electrobrush/handheld brush from the vacuum cleaner.

Place the electrobrush/handheld brush upside down on a level, clean surface.

Use a pair of scissors to cut any threads or hairs that have wound themselves around the roller brush. To guide the scissors, move along the two guide tracks on the roller brush.

Then run the vacuum cleaner to vacuum up the cut threads and hairs.

If the small running wheels of the electrobrush are very heavily soiled or blocked, you can remove them for easier cleaning. To remove them, use a flat-head screwdriver.

Removing the roller brush from the electrobrush:

You can take the roller brush out of the electrobrush in order to remove stubborn soiling and clean the inside of the electrobrush.

Turn the arrow on the handle on the side of the electrobrush to the  symbol.

The roller brush is released.

Remove the roller brush.

Clean the roller brush and remove any stubborn dirt inside the electrobrush.

If there is heavy soiling between the handle and the roller brush, you can release the handle.

Pull lightly on the handle while turning until it is released.

Remove the soiling.

Lock the cleaned handle back into the roller brush.

Push the roller brush as far as it will go into the electrobrush until it is in position.

Lock the roller brush.

Removing the roller brush from the handheld brush:

You can take the roller brush out of the handheld brush in order to remove stubborn soiling and clean the inside of the handheld brush.

Release the roller brush using a coin ( symbol).

Remove the roller brush.

Clean the roller brush and remove any stubborn dirt inside the handheld brush.

Place the roller brush back in the handheld brush.

Lock the roller brush.

The airways are blocked.

Clean all the airways.

The fine dust filter is worn.

Insert a new fine dust filter.

To continue achieving the best possible cleaning results, replace the fine dust filter (HXFDF 20) with a new one after approx. 3 years.

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