SearchFind a store
Support for yourRobot Vacuum Cleaner

Performance has decreased

The cleaning performance of the robot vacuum cleaner has decreased.

The dust box is full.

Press the dust box release button and remove the dust box.

Remove the lid from the dust box and empty the dust box.

The roller brush is dirty.

To clean the roller brush, first remove the dust box and place the robot vacuum cleaner upside down on a level, clean surface.

Remove the roller brush cover.

Remove the roller brush.

Take care not to lose the square holder with the ball bearing.

Use a pair of scissors to cut any threads or hairs that have wound themselves around the roller brush.

Remove the threads and hairs with the comb end of the cleaning brush.

Then reassemble the robot vacuum cleaner in reverse order.

Make sure you position the roller brush carefully and that the square holder is attached.

The dust box sealing lip is dirty.

Press the dust box release button and remove the dust box.

Clean the sealing lip on the bottom of the dust box with a damp cloth.

Replace the dust box in the robot vacuum cleaner, making sure it clicks into place.

The roller brush has worn out.

A new roller brush must be fitted.

Please contact Miele Customer Service.

The dust box sealing lip has worn out.

A new sealing lip must be fitted.

Please contact Miele Customer Service.

The Corner Brushes have worn out.

New Corner Brushes must be fitted.

Please contact Miele Customer Service.

Manual finder

Manual finder

Here you will find the operating instructions for your Miele appliances.
Find your manual
Book a technician

Book a technician

We will happily take your repair booking online.
Schedule a service call
Support 24/7

Support 24/7

Use our contact form to describe your request. Miele Service will get back to you as soon as possible.
Contact us