The foil has not been removed from the connector of the detergent cartridge.
Remove all of the foil from the connector before inserting the detergent cartridge into the washing machine.
The detergent cartridge is difficult to insert and engage in the compartment of the TwinDos system in the washing machine/washer-dryer.
Remove all of the foil from the connector before inserting the detergent cartridge into the washing machine.