SearchFind a store
Support for yourCooktop

Flame is extinguished

The flame goes out on the gas cooktop after being lit.

The burner parts have shifted out of place.

Correctly assemble the burner parts.

Consult the operating instructions for further information.

The gas burner was lit using a low setting. The flame was blown out by a draft.

Use a higher setting when lighting the gas burner. Stop the draft.

The ignition safety device is not getting hot enough.

Once the gas has ignited, keep holding the knob for another 8 seconds or so. Please push the knob in again slightly before releasing it.

The burner is dirty.

Clean the burner in accordance with the operating instructions.

Manual finder

Manual finder

Here you will find the operating instructions for your Miele appliances.
Find your manual
Book a technician

Book a technician

We will happily take your repair booking online.
Schedule a service call
Support 24/7

Support 24/7

Use our contact form to describe your request. Miele Service will get back to you as soon as possible.
Contact us