Service technician in advisory talks with customer

PROtect – Service for your machines

Service solution options

We offer a variety of options to provide regular all-inclusive service – tailored to your specific needs. This allows you to plan ahead, reduce downtime and ensure that your machines remain productive. We provide transparent advice specific to your industry, coordinate appointments and guarantee the availability of suitable spare parts – even 15 years after machine production ceases. Our comprehensive service network protects your machines and your business, giving you total peace of mind.

Service option overview

Inspect

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Prevent

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Complete

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Detailed scope of services

Inspect

Comprehensive inspection with reasonable recommendations

During an expert inspection (Inspect), we examine relevant wearing parts, identify possible faults, and explain the necessary remedial measures. Our goal is to ensure the proper functioning of your machine, to enable accurate future planning and to preserve the value of your investments in the long term. In addition, we also provide you with a no-obligation offer covering further repair work. Wearing parts and repair work are invoiced separately.

Services

Yearly reminders and coordination by Miele
Call-out charges included
Labor costs for cleaning and inspection included
Expert inspection including comparison of actual and target values and inspection of relevant wearing parts
Recommendation on further action and repairs

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Prevent

Preventative service including wearing parts

Our Prevent service solution additionally covers the costs of procuring and fitting pre-defined wearing parts. This future focused approach ensures excellent machine uptime and increases productivity. With this solution you gain longer term visibility and ensure optimum performance. Repair work is invoiced separately.

Services

Yearly reminders and coordination by Miele
Call-out charges included
Labor costs for cleaning, inspection and maintenance included
Comprehensive maintenance according to model-specific check list
Pre-emptive replacement of defined wearing parts included
Safety checks relevant to the machine in question
Documentation of maintenance work
Recommendation on further action and repairs

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Complete

Peace-of-mind protection at fixed price

Complete gives you total peace of mind. Pre-defined wearing parts are replaced pre-emptively, and the cost of spare parts and labour for all service and repair work is included. We examine and optimise your machine, remedy faults, and provide expert assistance with your equipment.

Services

Yearly reminders and coordination by Miele
Call-out charges included
Labor costs for cleaning, inspection, repairs and maintenance included
Comprehensive maintenance according to model-specific check list
Pre-emptive replacement of defined wearing parts included
Spare parts necessary for repairs (not accessories) included
Safety checks relevant to the machine in question
Documentation of maintenance work

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Contact

Miele Professional offers the perfect service solution to meet all needs. Miele's service team is available to answer questions and provide tailored advice.

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Further services

Service technician working at open machine and taking readings

Inspections & additional services

Service technician attaching tubes to basket with medical accessories for measurements

Qualification