Service technician attaches tubes to basket with medical accessories for measurements.

Qualification

For maximum reliability and security

The cleaning and disinfection of loads calls for the utmost reliability. Regular testing of machine functions guarantee maximum safety.

Qualification

IQ/OQ qualification by Miele

Service technicians reads out test data

In the pharmaceutical, food-processing and cosmetics industries, all cleaning systems used in production, quality assurance and R&D must be qualified.  Miele's own after-sales service offers qualification as a special service.

Qualification (Installation Qualification / Operation Qualification) is performed by qualified technicians. IQ/OQ documents (standard forms) are provided by Miele. 

Annual maintenance and calibration

In addition to maintenance and care, Miele Customer Service calibrates, documents, and performs functional tests on measuring systems and componentry on board both the machine and peripheral units as an extended special service. This ensures that the machine is still in a qualified condition and that the defined machine and program parameters, which can have an impact on process reliability, are adhered to. 

 

KF   Calibration and function Test (similar to IQ Protocol 11) and Calibration of Temperature measuring system for cleaning and rinsing


JI    Annual Maintenance and Calibration of measuring systems and functional tests of components of washer unit and peripheral unit

 

Thermoelectric test

Analysis of disinfection parameters

In the thermoelectric test, key disinfection parameters such as temperatures and temperature holding times are recorded, saved, and included in a protocol. Alongside our washing machines used in nursing homes, hospitals and contract-cleaning businesses, commercial dishwashers featuring a disinfection program can also undergo thermoelectric testing. This test is aimed at ensuring that a Miele machine is able to maintain specified disinfection parameters. 

Documentation

All test reports relating to checks performed are handed out to the customer as a digital file format, and a copy is stored in our file for further reference or backup 

Contact

Miele Professional offers the perfect service solution to meet all needs. Miele's service team is available to answer questions and provide tailored advice.